Privacy Policy
Ecoia Limited values your privacy. We collect and use personal data only as described here, ensuring compliance with legal obligations and your rights. By using our website (www.ecoia.co.uk) and services, you agree to this policy.
1. About Us
Ecoia Limited is a company registered in England and Wales. Our registered address is removed for privacy. The Data Protection Officer is Louis Farrow-Sterling, who can be contacted at ecoiahq@gmail.com.
2. Scope of This Policy
This policy applies to your use of our website and services. Our website may contain links to third-party sites, but we are not responsible for their data practices.
3. What is Personal Data?
Personal data, as defined by the UK GDPR and the Data Protection Act 2018, refers to any information that identifies an individual. This includes names, email addresses, and online identifiers.
4. Your Rights
Under data protection law, you have the right to be informed about how we use your personal data, to access the personal data we hold about you, to rectify inaccurate or incomplete information, and to request the deletion of your personal data. You can also restrict processing of your data, object to its processing, and request data portability.
If you wish to exercise these rights, you can contact us at ecoiahq@gmail.com. Further guidance is available from the Information Commissioner's Office.
5. Data We Collect
We collect personal data only when voluntarily provided by you, such as when you contact us or use our services. This may include contact information and other information you provide. We do not collect sensitive personal data or information about children under 16.
6. How We Use Your Data
We only process personal data lawfully and for the purposes for which it was provided, such as delivering services, responding to inquiries, or meeting legal obligations.
7. Data Retention
Personal data is retained only as long as necessary for the purposes for which it was collected.
8. Data Storage and Security
All personal data is securely stored in the UK and is fully protected under UK data protection legislation.
9. Data Sharing
We do not share your personal data with third parties unless required by law or as part of a business transfer or acquisition.
10. Controlling Your Data
When you submit personal data through our website, you may have the option to manage how we use it. You can also opt out of direct marketing by contacting us at ecoiahq@gmail.com.
11. Withholding Information
You may access our website without providing any personal data. You may also restrict the use of cookies as explained in Section 13.
12. Accessing Your Data
If you wish to know what personal data we hold about you, you can submit a Subject Access Request in writing to ecoiahq@gmail.com. We aim to respond within one month.
13. Cookies
Our website uses cookies to improve user experience. You may manage cookie preferences through your browser settings.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at ecoiahq@gmail.com.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our site implies acceptance of the updated policy.
Last updated: 11 March 2025